Company: RM Integrations
Position: Outside Sales Representative
Job Type: Full-Time

About RM Integrations

RM Integrations is a locally owned security company specializing in residential and commercial security, video surveillance, access control, and fire alarm solutions. We take pride in providing dependable technology, professional installation, and outstanding customer service.

As we continue to grow, we are looking for a motivated Outside Sales Representative to join our team. We are looking for someone who understands that great sales come from building trust, providing excellent service, and developing long-term relationships with customers and referral partners.

Position Overview

The Outside Sales Representative will be responsible for generating new business, developing leads, meeting with prospective customers, and maintaining relationships with existing clients.

This position is ideal for someone who is self-motivated, personable, organized, and comfortable getting out into the community to develop new business. While sales experience is important, we place an equally strong emphasis on customer service, communication, follow-through, and relationship building.

Responsibilities

• Generate new residential and commercial sales opportunities through prospecting, networking, referrals, cold calling, and community involvement.
• Identify and develop relationships with potential referral partners, contractors, property managers, business owners, builders, and other local professionals.
• Respond to incoming sales leads promptly and professionally.
• Follow up consistently with prospective customers throughout the sales process.
• Meet with residential and commercial customers to understand their security needs and recommend appropriate solutions.
• Prepare and present proposals for security, surveillance, access control, and fire alarm systems.
• Maintain accurate records of leads, customer interactions, proposals, and follow-up activities.
• Build and maintain strong relationships with existing customers to encourage repeat business and referrals.
• Work closely with the RM Integrations installation and operations teams to ensure a smooth transition from the sale through installation and completion.
• Stay knowledgeable about RM Integrations’ products, services, and available technology.
• Represent RM Integrations professionally in the community and at networking or business-development events.
• Meet or exceed established sales and business-development goals.

What We’re Looking For

• Previous outside sales, business development, or customer-facing experience preferred.
• Strong interpersonal and communication skills.
• A customer-first mindset and a genuine interest in building long-term relationships.
• Self-motivated with the ability to generate and pursue new opportunities.
• Strong follow-up skills and attention to detail.
• Professional, dependable, and organized.
• Comfortable meeting new people, networking, and developing business within the local community.
• Ability to listen to a customer’s needs and recommend solutions rather than simply “selling a product.”
• Security, low-voltage, construction, technology, or related industry experience is a plus but not required.
• Valid driver’s license and reliable transportation.

Why Join RM Integrations?

At RM Integrations, we believe our reputation is built one customer at a time. We aren’t looking for someone interested in making a quick sale—we’re looking for someone who wants to build a network, develop lasting customer relationships, and grow alongside our company.

You’ll have the opportunity to represent a local company offering valuable security and life-safety solutions to homeowners and businesses while helping expand RM Integrations’ presence throughout the community.

If you’re driven, personable, customer-focused, and excited about developing new business and lasting relationships, we’d like to hear from you.

Apply today to join the RM Integrations team.

Responsibilities:

• Respond promptly to inbound sales inquiries and convert qualified prospects into clients.
• Prepare and deliver proposals for repairs, upgrades, and new system installations in a timely manner.
• Identify upsell and cross-sell opportunities within existing client accounts, proactively recommending system upgrades, expansions, and service enhancements.
• Maintain strong relationships with existing clients to encourage long-term retention.
• Review deficiency reports from field technicians and inspectors, and prepare corresponding deficiency, repair, and upgrade proposals.
• Coordinate with operations to ensure proper scoping and pricing accuracy on all proposals.
• Provide basic troubleshooting assistance to clients and direct them to the appropriate department for service issues.
• Maintain accurate and up-to-date CRM records for all client interactions and opportunities.
• Support customer satisfaction and retention initiatives.
• Collaborate with the sales and operations teams to ensure a seamless client experience.
• Other duties as assigned.

Qualifications:

• 2+ years of experience in inside sales, customer service, or account coordination, preferably within the fire, security, or life safety industry.
• Strong understanding of fire and security systems, including fire sprinklers, fire alarms, video surveillance (CCTV), access control, and intrusion/burglar alarm systems.
• Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
• Customer-focused with excellent verbal and written communication skills.
• CRM proficiency (NetSuite experience a plus).
• Ability to read and interpret deficiency reports, proposals, and technical documentation.
• Strong problem-solving skills, with the ability to provide basic troubleshooting guidance to clients.
• Proficiency in Microsoft Office Suite.
• High school diploma or equivalent; degree in business or a related field a plus.
• Must be a U.S. citizen or possess documentation authorizing legal employment in the United States.

Responsibilities:

• Coordinate all aspects of fire and security system installations, from assisting with initial site assessment to installation completion.
• Develop detailed installation schedules, assign tasks, and ensure timely execution of installation milestones.
• Communicate regularly with clients, project managers, and installation teams to provide updates and address any issues.
• Ensure that all installations meet the quality standards set by Group One Safety & Security.
• Place orders, track deliveries, and manage inventory to ensure that all necessary materials are available for installations.
• Maintain accurate records of purchases, inventory levels, and supplier performance.
• Identify opportunities for cost savings without compromising quality or safety.
• Maintain detailed records of installation plans, schedules, and progress reports.
• Document installation procedures, challenges, and resolutions for future reference.
• Prepare comprehensive installation completion reports and client handover documentation.
• Work closely with the installation team to ensure seamless installation execution.
• Provide support and guidance to installation technicians and subcontractors.
• Other duties as assigned.

Qualifications:

• Minimum of 3-5 years of experience in project coordination, preferably in the fire protection or construction industry.
• Excellent organizational and time management abilities.
• Effective communication and interpersonal skills, with the ability to interact with clients, team members, and suppliers.
• Proficiency in Microsoft Office Suite and service management software.
• Valid driver’s license and willingness to travel occasionally as needed.
• Must be able to pass a background check.
• Must be a U.S. citizen or possess documentation authorizing legal employment in the United States.

Responsibilities:

• Install, inspect, test, repair, and maintain fire sprinkler systems in commercial and residential properties.
• Install fire sprinkler systems according to project plans, blueprints, and specifications.
• Assemble and secure pipes, valves, fittings, and other components of the fire sprinkler system.
• Connect fire sprinkler system components to water supply lines and fire suppression equipment.
• Troubleshoot and repair system issues to meet NFPA standards.
• Conduct service calls, system tests, and repairs, documenting any deficiencies identified during inspections.
• Program and validate operating systems according to client specifications using manufacturer’s codes.
• Work closely with clients and team members to ensure safety and compliance.
• Train less experienced technicians and clients as necessary.
• Utilize a pre-planned schedule to ensure all work orders are completed in a timely manner.
• Perform fire sprinkler inspections and repairs as trained and instructed by management.
• Other duties as assigned.

Qualifications:

• Experience in fire sprinkler installation and maintenance; NICET (or equivalent) certification a plus.
• Ability to read and interpret blueprints, schematics, and technical documentation.
• Familiarity with various types of fire sprinkler systems, including wet, dry, pre-action, deluge, and foam systems & CPVC.
• Minimum of 3 years of experience in the fire sprinkler industry.
• High school diploma or equivalent.
• Knowledge of NFPA codes and safety regulations.
• FASA/BASA or other state-required certificate/licensure preferred.
• Certification in Testing and Inspecting of Fire Alarm & Sprinkler Systems preferred.
• Strong problem-solving skills and attention to detail.
• Valid driver’s license and clean driving record, meeting all insurance carrier requirements.
• Ability to operate common tools of the trade, including a pipe threading machine.
• Physical stamina to perform laborious, strenuous work for extended hours.
• Must be a U.S. citizen or possess documentation authorizing legal employment in the United States.

Must be willing to pass a background check and drug screening.

Responsibilities:

• Install, inspect, test, and maintain various alarm and detection systems, including fire alarm systems, smoke detectors, heat detectors, and carbon monoxide detectors, as well as intrusion/burglar alarm, video surveillance (CCTV), and access control systems ensuring compliance with relevant codes and regulations, according to NFPA and local codes.
• Diagnose and troubleshoot issues with alarm and detection systems, utilizing technical knowledge and diagnostic tools to identify and resolve problems promptly and efficiently.
• Maintain accurate records of installation, maintenance, and repair activities, including documenting system configurations, test results, and service reports for reference and compliance purposes.
• Provide excellent client service by communicating effectively with clients to understand their needs, address their concerns, and ensure their satisfaction with the performance and reliability of alarm and detection systems.
• Respond to service calls in a timely manner and provide exceptional client service.
• Train less experienced technicians and clients as necessary.
• Stay updated on industry standards, codes, and regulations related to alarm and detection systems, ensuring that all work is performed in accordance with applicable requirements to maintain compliance and safety.
• Proactively identify opportunities for process improvements, efficiency enhancements, and technology advancements to optimize the performance and effectiveness of alarm and detection systems and services.
• Adhere to safety protocols and procedures, prioritizing the safety of oneself, colleagues, clients, and the general public while working on alarm and detection system installations, maintenance, and repairs.
• Accurately clock in and out on job sites and keep proper time records.
• Other duties as assigned.

Qualifications:

• Minimum of 3 years of experience in installation, maintenance, and repair of fire alarm systems and/or low voltage security systems required; candidates with 5 or more years of experience may qualify for the Senior Technician level and the upper end of the pay range.
• Hands-on experience with intrusion/burglar alarm, video surveillance (CCTV), and access control systems are strongly preferred; cross-trained candidates are eligible for the top of the pay range.
• Must be reliable, dependable, and able to work a flexible schedule when conditions change, including reliable transportation to and from work and after-hours calls while on call.
• Must be able to work safely in high areas, including man lifts, ladders, and scaffolding.
• Must have a valid driver’s license, with at least two years of driving experience required to operate company vehicles.
• Must have or be able to obtain licensing and/or certificates required in the life safety industry, including state or local jurisdiction licensing and equipment certifications.
• Must be able to obtain NICET certification as time in the industry progresses.
• Must have the ability to work safely and competently both independently and in teams on customer sites, taking direction from team leads and supervisors.
• Must be able to operate Windows 10x, and test equipment to include multimeters, battery analyzers, frequency meters, decibel meters, and communicating devices.
• Proficiency in reading and interpreting blueprints, schematics, and technical documentation.
• Must be a U.S. citizen or possess documentation authorizing legal employment in the United States.
• Must be willing to pass a background check and drug screening.
• Committed to making a strong, positive impact on the company’s effectiveness, teamwork, and overall culture.

Responsibilities:

• Travel to client sites to test and inspect fire sprinkler systems, fire alarm systems, and other life safety devices, in accordance with NFPA schedules and guidelines.
• Perform routine inspections and testing of life safety devices from multiple manufacturers’ product lines.
• Follow company policies and procedures to complete jobs in a satisfactory and timely manner.
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Work with low-voltage devices for the operation of low-voltage equipment.
• Input, retrieve, and archive inspection documentation via laptop computer and iPhone.
• Meet client expectations while performing quality inspections in a timely manner.
• Complete assigned inspections on time and in a professional manner.
• Other duties as assigned.

Qualifications:

• Minimum of 3 years’ experience in the life safety field.
• Knowledge of fire alarm systems and components.
• Minimum High School Diploma or equivalent.
• Experience in reading and interpreting blueprints, diagrams, and specifications helpful.
• Experience with hand tools.
• Must be able to follow verbal and written instructions.
• Must be able to carry and move equipment and tools weighing up to 20 pounds.
• Must be able to work on lifts and ladders.
• NICET or equivalent certification preferred but not required.
• Valid driver’s license with a good driving record.
• Must be dependable, highly motivated, and possess excellent communication skills.
• Must be willing to pass a background check and drug screening.
• Must be a U.S. citizen or possess documentation authorizing legal employment in the United States.

Responsibilities:

• Install, inspect, test, and maintain fire alarm and detection systems — including smoke detectors, heat detectors, and carbon monoxide detectors — as well as fire sprinkler systems, ensuring compliance with NFPA and local codes.
• Install fire sprinkler systems according to project plans, blueprints, and specifications; assemble and secure pipes, valves, fittings, and other system components; and connect components to water supply lines and fire suppression equipment.
• Diagnose and troubleshoot issues across both alarm/detection systems and fire sprinkler systems, utilizing technical knowledge and diagnostic tools to identify and resolve problems promptly and efficiently.
• Conduct service calls, system tests, and repairs across fire alarm and sprinkler systems, documenting any deficiencies identified during inspections.
• Program and validate operating systems according to client specifications using manufacturer’s codes.
• Maintain accurate records of installation, maintenance, and repair activities, including system configurations, test results, and service reports for reference and compliance purposes.
• Provide excellent client service by communicating effectively with clients to understand their needs, address their concerns, and ensure their satisfaction; respond to service calls in a timely manner.
• Train less experienced technicians and clients as necessary.
• Stay updated on industry standards, codes, and regulations related to fire alarm, detection, and sprinkler systems, ensuring all work is performed in accordance with applicable requirements.
• Proactively identify opportunities for process improvements, efficiency enhancements, and technology advancements to optimize the performance and effectiveness of systems and services.
• Adhere to safety protocols and procedures, prioritizing the safety of oneself, colleagues, clients, and the general public.
• Utilize a pre-planned schedule to ensure all work orders are completed in a timely manner.
• Accurately clock in and out on job sites and keep proper time records.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Minimum of 5 years of combined experience in the installation, maintenance, and repair of fire alarm/detection systems and fire sprinkler systems.
• Familiarity with various types of fire sprinkler systems, including wet, dry, pre-action, deluge, and foam systems.
• Proficiency in reading and interpreting blueprints, schematics, and technical documentation.
• Knowledge of NFPA codes (including NFPA 25 & 72) and local safety regulations.
• Must be reliable, dependable, and able to work a flexible schedule when conditions change, including reliable transportation to and from work and after-hours calls while on call.
• Must be able to work safely in high areas, including man lifts, ladders, and scaffolding.
• Must have a valid driver’s license and clean driving record, with at least two years of driving experience required to operate company vehicles, meeting all insurance carrier requirements.
• Must have or be able to obtain licensing and/or certificates required in the life safety industry, including state or local jurisdiction licensing and equipment certifications (e.g., FASA/BASA, Testing and Inspecting of Fire Alarm Systems).
• Must be able to obtain NICET certification as time in the industry progresses.
• Ability to operate common tools of the trade, including a pipe threading machine, and test equipment such as multimeters, battery analyzers, frequency meters, decibel meters, and communicating devices.
• Must be able to operate Windows 10x.
• Must have the ability to work safely and competently both independently and in teams on client sites, taking direction from team leads and supervisors.
• Strong problem-solving skills and attention to detail.
• Must be a U.S. citizen or possess documentation authorizing legal employment in the United States.
• Must be willing to pass a background check and drug screening.